HoopScape

How can we help?

We're a small team and we read every message. Most questions are answered below — if yours isn't, email us and we'll get back to you.

Contact us

Email support

Questions, problems, or feedback about the app.

support@hoopscape.app

Report a bug in the app

Open the menu and tap Send feedback — or just shake your phone — to send a report with the details we need to fix it.

Talk to other coaches

Our Discord is where coaches trade drills, ask questions, and see what we’re building next. Bug reports are welcome there too.

Join the HoopScape Discord

Privacy questions

Anything about your data, or a request to delete it.

privacy@hoopscape.app

A video of you or your child

If you appear in a video on HoopScape, or you are the parent or guardian of a child who does, you can ask us to review or remove it. No account needed.

Report a video or make a privacy request

Frequently asked questions

What is HoopScape?

HoopScape is a practice-planning tool for basketball coaches. You design drills on a virtual half or full court, animate the movement, organize drills into timed practice plans, and run the session courtside from your phone. Your library syncs across the web, iPhone and iPad.

How much does it cost?

HoopScape is free to use, and there are no ads. Drawing drills, planning practices, Run Mode, sharing and the community are all free.

Pro and AI are coming soon. They are not on sale yet; the answers about subscribing, cancelling and credits below apply from launch.

HoopScape Pro adds video on your drills, player development plans, printable drill and practice sheets, unlimited drills and practices, and MP4 export. HoopScape AI adds, on top of Pro, AI that drafts practices, drills and plays, and player development plans, and remixes any drill or play — 20 generations a month between them. See what each plan includes.

HoopScape Pro ($18.99 a month or $99.99 a year) adds video on your drills, player development plans, printable drill and practice sheets, unlimited drills and practices, and MP4 export. HoopScape AI ($29.99 a month or $159.99 a year) adds, on top of Pro, AI that drafts practices, drills and plays, and player development plans, and remixes any drill or play — 20 generations a month between them. See pricing.

How do I subscribe?

Pro and AI are coming soon. Once they launch:

In the HoopScape app on iPhone or iPad, open You → Plan; you pay through your Apple Account. Your plan belongs to your HoopScape account, so it also works when you sign in on the web.

How do I cancel?

On your iPhone or iPad: Settings → your name → Subscriptions → HoopScape. You keep your plan until the end of the period you have paid for. Deleting your HoopScape account does not cancel the subscription on its own — cancel it with Apple too.

Can I get a refund?

Refunds are handled by Apple: request one at reportaproblem.apple.com. If something you paid for didn't work, email support@hoopscape.app and we'll help.

I got a new phone. How do I get my plan back?

Sign in to the same HoopScape account. On iPhone and iPad you can also tap Restore Purchases on the Plan screen.

What happens to my drills if I cancel?

Nothing is deleted. Everything you made stays in your account; you just can’t add more than the free plan allows until you subscribe again.

How do AI generations and credits work?

HoopScape AI includes 20 generations a month, refilling on the 1st. Each practice, set of drills, player plan, steer or regenerate uses one; the first two single-drill redos on each draft are free. If you run out, credit packs top you up, and credits you buy never expire. A generation that fails isn’t counted.

Why can’t I see HoopScape AI?

HoopScape AI is for coaches 18 and older. If that’s you, update the app from the App Store.

Does HoopScape use my notes to train AI?

No. HoopScape AI sends what’s needed to write your draft to Anthropic, which doesn’t train its models on it, and we remove players’ names before anything is sent. The details are in our Privacy Policy.

How do I sign in?

You can sign in with your Google or Apple account, or create an account with an email address and password — whichever you prefer. If you're having trouble, use Forgot password? on the sign-in screen to reset it, or email support@hoopscape.app.

How do I delete my account and data?

You can delete your account from Profile → Delete account. This immediately removes your account and content from normal HoopScape access and begins deletion from our active systems. Some information may remain temporarily in backups or service-provider systems until their normal deletion cycles complete, and we may retain limited information where required for security, fraud prevention, legal compliance, or resolving a privacy/safety issue.

You don’t need to contact us to do it. If you’re unable to reach the app for any reason, email support@hoopscape.app from your account’s email address and we’ll delete it for you.

Can I diagram full-court plays or press breaks?

Yes. Every drill can be set to a half-court or a full court, and you can turn on an out-of-bounds surface so players can start from off the floor — for baseline and sideline inbounds plays. Full court is what you want for press breaks and full-floor transition, and it reads best in landscape or on a tablet.

Pick the court when you create a drill, or switch an existing drill between them in the editor at any time — the play you have already drawn comes with it.

Is my data private? Do you show ads or track me?

No ads, and no cross-app or cross-site tracking. We collect only what's needed to run the app, we don't sell your personal information, and we don't share it for marketing. We use a crash-reporting service (Sentry) to find and fix bugs, an email service (Resend) to deliver your feedback to our team, Apple to take payments, and Anthropic to write HoopScape AI drafts. The full details are in our Privacy Policy.

How do I share a drill or a practice?

Open the drill or practice, tap Share, and you’ll get a link anyone can open in a browser — no account is required to view the drill or practice itself. You control each link and can expire or revoke it later from My shared links in your profile.

Uploaded video is handled separately. A shared link never provides anonymous video playback. A viewer must sign in to HoopScape and be authorized for that video’s audience before it can be played.

Which devices does it work on?

HoopScape runs on the web in any modern browser, and on iPhone and iPad from the App Store. Whatever you use, your library stays in sync — build a drill on your laptop and it's on your phone at practice.

I have a feature idea. Where do I send it?

We'd love to hear it. Use Send feedback in the app (choose the "Feature" category), or email support@hoopscape.app. Real coach feedback drives what we build next.

Still stuck? Email support@hoopscape.app with your device and a short description of what happened, and we'll help you sort it out.